Unreviewed draft
- This text has not been reviewed by a qualified lawyer. It is a starting point covering the points this policy needs to address — it is not legal advice and must not be published as-is.
- Have it reviewed against the law of the jurisdiction you are established in and the jurisdictions you sell into, then delete this notice.
Use the free 24-hour trial before you buy — it carries exactly what a paid line carries. Once a paid line is activated we cannot un-supply it, so refunds are limited to lines that never worked and that we could not fix.
1. Try it first — that is what the trial is for
The 24-hour trial needs no card and carries the same channels, the same on-demand library and the same quality as a paid line. Testing it on your own connection and your own device is the only reliable way to know the service suits you, and it is why the refund position below can be narrow.
2. When we will refund
- Your line never worked, you contacted us within 48 hours of activation, and we could not fix it or supply working replacement details.
- You were charged twice, or charged for a line that was never activated.
3. When we will not
- You changed your mind after the line was activated and working.
- A specific channel you wanted is not carried, or stopped being carried. Ask before ordering and confirm it on the trial.
- Your internet connection, device or chosen app cannot play the streams reliably. The buffering guide and our support are available for this, and the trial exists to surface it before you pay.
- The line was terminated for breach of the Acceptable Use Policy.
- You did not contact us and simply stopped using the service.
4. Your statutory rights
Nothing here removes rights you have by law. UK and EU consumers normally have 14 days to cancel a distance purchase, but where you asked for digital content to be supplied immediately and acknowledged losing that right, it may not apply. Where our position is more generous than the statutory one, ours applies.
5. How to ask
Message us on WhatsApp or email support@theiptvpro.net with the email address you ordered with. Talk to us before raising a chargeback — a chargeback on an activated line is treated as a breach and the line is terminated.