Unreviewed draft
- This text has not been reviewed by a qualified lawyer. It is a starting point covering the points this policy needs to address — it is not legal advice and must not be published as-is.
- Have it reviewed against the law of the jurisdiction you are established in and the jurisdictions you sell into, then delete this notice.
We collect what we need to sell you a subscription, deliver your line and stop trial abuse. That includes your email, WhatsApp number, country, IP address and — on trial requests only — a device fingerprint. We do not sell personal data.
1. Data controller
2. What we collect and why
| Data | When | Why | Lawful basis |
|---|---|---|---|
| Name, email, WhatsApp number, country | Ordering a plan or a trial | To contact you, take the order and deliver your line | Contract |
| Device type, and MAC address if you use a MAG box | Ordering | To issue details in a format your device accepts | Contract |
| Channel and VOD preferences, and whether you asked for adult categories | Ordering | To provision the right line | Contract |
| IP address | Trial requests | Duplicate detection, and an optional proxy/VPN check through a third-party lookup service | Legitimate interests — preventing repeat free trials |
| Browser and device fingerprint | Trial requests only | Recognising a repeat trial request from the same device | Legitimate interests — as above |
| Your line credentials and subscription dates | For the term | To operate and support your subscription | Contract |
| Support messages | When you contact us | To answer you | Legitimate interests |
We do not take card payments on this site, so we never hold card numbers.
3. About the trial anti-abuse checks
Because trials are free, the trial form does more checking than the order form. When you submit it we record your IP address and generate a fingerprint from your browser and device, and we compare both against previous requests to detect duplicates. Where enabled, we also send your IP to a third-party lookup service to see whether it belongs to a proxy or VPN.
Rejected requests are logged, including the reason, so we can review a decision if you tell us it was wrong. If you would rather not be fingerprinted, do not use the trial form — email us instead and we will arrange a trial manually.
4. Who we share it with
- Our email delivery provider, to send your line and any reminders.
- Our hosting provider, which processes data on our behalf.
- The IP reputation service, where the proxy check is enabled — it receives your IP address and nothing else.
- WhatsApp, if you choose to contact us there. Your use of WhatsApp is governed by their own policy.
We do not sell personal data and we do not share it for advertising.
5. How long we keep it
6. Your rights
Under the UK and EU GDPR you can ask for access to your data, correction, erasure, restriction or portability, and you may object to processing we carry out on the basis of legitimate interests — which includes the trial anti-abuse checks. California residents may request disclosure and deletion under the CCPA and CPRA. We do not sell personal information.
Email support@theiptvpro.net to exercise any of these. You may also complain to the Information Commissioner’s Office in the UK, or your local supervisory authority in the EU.
7. Marketing and reminders
We send transactional email — your line details, and reminders before a trial or subscription ends. Every reminder carries an unsubscribe link that stops them immediately. Opting out of reminders does not affect the emails needed to deliver your subscription.